End the Pre-pay Energy Rip-off

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Why we're taking action on prepayment meters

Over 37,000 people in Norwich (1 in every 4 households) are likely to be pre-payment users - including some of the most vulnerable people in our city. Many had no choice because they got behind with energy payments.

Many people who have prepayment meters are forced to pay the highest tariff for their energy usage, on top of repaying previous energy debts. This makes it really difficult to budget through the winter months.

Older people are in real danger of suffering the effects of a cold winter. This group of people are least likely to be able to top up their supply online, once their emergency credit has been consumed, forcing them to go out in the cold to top up.

Please help us get fairness for prepayment users by sharing your experiences with us and completing the quick survey below.

Why was your prepayment meter installed?

Do you like this survey?

Reactions

answered 2016-07-30 09:02:25 +0100
Q: Any other comments on prepayment or any other issues we may be able to help you with?
A: My supplier sends one statement a year without a tally of what I’ve paid vs what I’ve actually used.
answered 2016-07-30 09:01:10 +0100
Q: Have you found it hard to afford the cost of energy in the winter?
A: Yes
answered 2016-07-30 09:01:01 +0100
Q: Do you agree that the higher cost of energy with prepayment is made up for by the convenience of paying as you go along?
A: No
answered 2016-07-30 09:00:48 +0100
Q: If you had no choice about the meter: were you told what tariff you'd be on and and you could switch energy supplier, once your energy debt was reduced below £500?
A: No
answered 2016-07-30 09:00:34 +0100
Q: In your household: is anybody disabled, over 65, infirm, pregnant or is there a child under 2?
A: No
answered 2016-07-30 09:00:24 +0100
Q: How many people live in your home?
A: 3 or more
answered 2016-07-30 09:00:08 +0100
Q: Why was your prepayment meter installed?
A: No choice - I was behind with my bill
answered 2016-02-17 20:44:04 +0000
Q: Have you found it hard to afford the cost of energy in the winter?
A: Yes
answered 2016-02-17 20:43:49 +0000
Q: Do you agree that the higher cost of energy with prepayment is made up for by the convenience of paying as you go along?
A: No
answered 2016-02-17 20:43:28 +0000
Q: If you had no choice about the meter: were you told what tariff you'd be on and and you could switch energy supplier, once your energy debt was reduced below £500?
A: No
answered 2016-02-17 20:43:10 +0000
Q: In your household: is anybody disabled, over 65, infirm, pregnant or is there a child under 2?
A: No
answered 2016-02-17 20:42:55 +0000
Q: How many people live in your home?
A: 1
posted about this on Facebook 2016-02-17 17:45:52 +0000
Take the survey: End the Pre-pay Energy Rip-off
answered 2016-02-17 17:44:50 +0000
Q: Any other comments on prepayment or any other issues we may be able to help you with?
A: I thank you Clive, for bringing this topic to the fore. I have had to rent properties since my divorce and have more often than not had prepaid meters for gas and electricity. Last week alone, I spent £47 in 4 days on gas to heat my house. Meters seem to be installed for people who can’t manage finances, but are then penalised by expensive tariffs
answered 2016-02-17 17:40:23 +0000
Q: Have you found it hard to afford the cost of energy in the winter?
A: Yes
answered 2016-02-17 17:40:09 +0000
Q: Do you agree that the higher cost of energy with prepayment is made up for by the convenience of paying as you go along?
A: No
answered 2016-02-17 17:39:38 +0000
Q: If you had no choice about the meter: were you told what tariff you'd be on and and you could switch energy supplier, once your energy debt was reduced below £500?
A: Yes
answered 2016-02-17 17:39:07 +0000
Q: In your household: is anybody disabled, over 65, infirm, pregnant or is there a child under 2?
A: No
answered 2016-02-17 17:38:50 +0000
Q: How many people live in your home?
A: 1
answered 2016-02-17 13:02:54 +0000
Q: Any other comments on prepayment or any other issues we may be able to help you with?
A: Disconnecting oneself by not buying gas/elec for the meter STILL INCURS A DAILY CHARGE. So that when you finally DO put money on, you find a whopping great debt – even if you’ve used no gas! I queried this with my supplier (British Gas) and asked them if there was a tariff with no daily standing charge. They said Government have disallowed such tariffs and they are legally obliged to charge a daily fee. I find this the biggest problem. In the summer months when the heating is not on and I try to keep hot water usage to a minimum (even bathing at my daughters house) quite a large debt builds up. I am writing this now in a cold flat because the £6 put into the meter yesterday only yielded 60p of gas – apparently they have to allow you 10% of what you’ve paid in actual gas – the rest goes on the standing charge. So, a lot of the “debt” built up is not for fuel at all.
answered 2016-02-17 13:02:53 +0000
Q: Any other comments on prepayment or any other issues we may be able to help you with?
A: Disconnecting oneself by not buying gas/elec for the meter STILL INCURS A DAILY CHARGE. So that when you finally DO put money on, you find a whopping great debt – even if you’ve used no gas! I queried this with my supplier (British Gas) and asked them if there was a tariff with no daily standing charge. They said Government have disallowed such tariffs and they are legally obliged to charge a daily fee. I find this the biggest problem. In the summer months when the heating is not on and I try to keep hot water usage to a minimum (even bathing at my daughters house) quite a large debt builds up. I am writing this now in a cold flat because the £6 put into the meter yesterday only yielded 60p of gas – apparently they have to allow you 10% of what you’ve paid in actual gas – the rest goes on the standing charge. So, a lot of the “debt” built up is not for fuel at all.
answered 2016-02-17 12:50:48 +0000
Q: Have you found it hard to afford the cost of energy in the winter?
A: Yes
answered 2016-02-17 12:50:34 +0000
Q: Do you agree that the higher cost of energy with prepayment is made up for by the convenience of paying as you go along?
A: No
answered 2016-02-17 12:50:01 +0000
Q: If you had no choice about the meter: were you told what tariff you'd be on and and you could switch energy supplier, once your energy debt was reduced below £500?
A: Yes
answered 2016-02-17 12:48:44 +0000
Q: In your household: is anybody disabled, over 65, infirm, pregnant or is there a child under 2?
A: No
answered 2016-02-17 12:48:23 +0000
Q: How many people live in your home?
A: 1
answered 2016-02-16 20:16:54 +0000
Q: Any other comments on prepayment or any other issues we may be able to help you with?
A: Yes I wanted to do away with my prepayment meter was told no the amount of electric I have to put in on a weekly basis sometimes can be over £25pound per week it’s ridiculous plus gas on prepayment as well can be the same it’s a rip off
answered 2016-02-16 20:13:16 +0000
Q: Have you found it hard to afford the cost of energy in the winter?
A: Yes
answered 2016-02-16 20:13:03 +0000
Q: Do you agree that the higher cost of energy with prepayment is made up for by the convenience of paying as you go along?
A: Yes
answered 2016-02-16 20:12:35 +0000
Q: If you had no choice about the meter: were you told what tariff you'd be on and and you could switch energy supplier, once your energy debt was reduced below £500?
A: No

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