End the Pre-pay Energy Rip-off

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Why we're taking action on prepayment meters

Over 37,000 people in Norwich (1 in every 4 households) are likely to be pre-payment users - including some of the most vulnerable people in our city. Many had no choice because they got behind with energy payments.

Many people who have prepayment meters are forced to pay the highest tariff for their energy usage, on top of repaying previous energy debts. This makes it really difficult to budget through the winter months.

Older people are in real danger of suffering the effects of a cold winter. This group of people are least likely to be able to top up their supply online, once their emergency credit has been consumed, forcing them to go out in the cold to top up.

Please help us get fairness for prepayment users by sharing your experiences with us and completing the quick survey below.

Why was your prepayment meter installed?

Do you like this survey?

Reactions

answered 2017-08-17 22:48:25 +0100
Q: Any other comments on prepayment or any other issues we may be able to help you with?
A: I HAVE NO IDEA HOW MUCH MY TARIFF IS- IT’S TOO COMPLICATED TO WORK OUT. I JUST WAIT UNTIL IT BLEEPS AND PUT £10.00 ON
answered 2017-08-17 22:46:51 +0100
Q: Have you found it hard to afford the cost of energy in the winter?
A: Yes
answered 2017-08-17 22:46:33 +0100
Q: Do you agree that the higher cost of energy with prepayment is made up for by the convenience of paying as you go along?
A: No
answered 2017-08-17 22:45:55 +0100
Q: If you had no choice about the meter: were you told what tariff you'd be on and and you could switch energy supplier, once your energy debt was reduced below £500?
A: No
answered 2017-08-17 22:45:18 +0100
Q: In your household: is anybody disabled, over 65, infirm, pregnant or is there a child under 2?
A: No
answered 2017-08-17 22:44:56 +0100
Q: How many people live in your home?
A: 2
answered 2017-08-17 22:44:29 +0100
Q: Why was your prepayment meter installed?
A: No choice - I was behind with my bill
answered 2016-07-30 09:02:25 +0100
Q: Any other comments on prepayment or any other issues we may be able to help you with?
A: My supplier sends one statement a year without a tally of what I’ve paid vs what I’ve actually used.
answered 2016-07-30 09:01:10 +0100
Q: Have you found it hard to afford the cost of energy in the winter?
A: Yes
answered 2016-07-30 09:01:01 +0100
Q: Do you agree that the higher cost of energy with prepayment is made up for by the convenience of paying as you go along?
A: No
answered 2016-07-30 09:00:48 +0100
Q: If you had no choice about the meter: were you told what tariff you'd be on and and you could switch energy supplier, once your energy debt was reduced below £500?
A: No
answered 2016-07-30 09:00:34 +0100
Q: In your household: is anybody disabled, over 65, infirm, pregnant or is there a child under 2?
A: No
answered 2016-07-30 09:00:24 +0100
Q: How many people live in your home?
A: 3 or more
answered 2016-07-30 09:00:08 +0100
Q: Why was your prepayment meter installed?
A: No choice - I was behind with my bill
posted about this on Facebook 2016-02-17 17:45:52 +0000
Take the survey: End the Pre-pay Energy Rip-off
answered 2016-02-11 19:32:16 +0000
Q: Have you found it hard to afford the cost of energy in the winter?
A: Yes
answered 2016-02-11 19:32:04 +0000
Q: Do you agree that the higher cost of energy with prepayment is made up for by the convenience of paying as you go along?
A: Don't Know
answered 2016-02-11 19:31:41 +0000
Q: If you had no choice about the meter: were you told what tariff you'd be on and and you could switch energy supplier, once your energy debt was reduced below £500?
A: No
answered 2016-02-11 19:31:37 +0000
Q: If you had no choice about the meter: were you told what tariff you'd be on and and you could switch energy supplier, once your energy debt was reduced below £500?
A: No
answered 2016-02-11 19:31:11 +0000
Q: In your household: is anybody disabled, over 65, infirm, pregnant or is there a child under 2?
A: Yes
answered 2016-02-11 19:31:02 +0000
Q: How many people live in your home?
A: 1
answered 2016-02-11 19:30:56 +0000
Q: How many people live in your home?
A: 1
answered 2016-02-11 19:30:40 +0000
Q: Why was your prepayment meter installed?
A: No choice - I was behind with my bill
answered 2016-02-09 08:25:36 +0000
Q: Any other comments on prepayment or any other issues we may be able to help you with?
A: Because i have such a low income I can no longer afford to use the heating or hot water. The debt instantly uses any money I put in and there is so little left over for actual energy use. I no longer use my central heating and my flat is freezing. Only occasionally do I put on the hot water for a bath, but more often I boil kettles for hot water to wash.
answered 2016-02-09 08:23:14 +0000
Q: Have you found it hard to afford the cost of energy in the winter?
A: Yes
answered 2016-02-09 08:23:00 +0000
Q: Do you agree that the higher cost of energy with prepayment is made up for by the convenience of paying as you go along?
A: No
answered 2016-02-09 08:22:43 +0000
Q: If you had no choice about the meter: were you told what tariff you'd be on and and you could switch energy supplier, once your energy debt was reduced below £500?
A: No
answered 2016-02-09 08:22:24 +0000
Q: In your household: is anybody disabled, over 65, infirm, pregnant or is there a child under 2?
A: No
answered 2016-02-09 08:22:04 +0000
Q: How many people live in your home?
A: 1
answered 2016-02-09 08:20:48 +0000
Q: Why was your prepayment meter installed?
A: No choice - I was behind with my bill

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